Position Details: Service Desk Manager
| Location: | BGC, Taguig |
| Openings: | 1 |
| Salary Range: | 120,000 |
Description:
EDUCATIONAL BACKGROUND:
•Bachelor's
Degree in Computer Science, Information Technology or related field with
equivalent work experience.
QUALIFICATIONS & EXPERIENCE:
•6+
years of relevant experience in Service Desk function.
•4+
years experience as a Manager
•Experience
implementing service improvement processes in response to performance metrics
or service level agreements (SLAs)
•Experience
with Commercial ITSM software suites for performing duties and responsibilities
such as Incident Management, Problem Management, Request Management, Knowledge
Management, Service Level Management, Reports and Dashboards. Advance knowledge
of using ServiceNow and Splunk is an advantage.
•Formal
qualifications is an advantage, i.e Modern Desktop, Enterprise
Administrator, Officer365, MCSA, MCSE, ITIL.
•Advance
knowledge of Domain Controllers, Active Directory, Access rights, Domain
Groups, and Group policies.
•Basic
knowledge of Networking, Concept of Mac Address, Switches, Routers, Wi-fi
Applicants, VLAN, routing and VPN. Knowledge of Cisco AnyConnect configuration
is an advantage.
Amenable
to work on shifting schedule and holidays.
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