Position Details: Service Network Manager
| Location: | Bagumbayan, Quezon City |
| Openings: | 1 |
| Salary Range: |
Description:
Qualifications:
- Experience: At least 5 years of field management, preferably in a similar industry.
- Skills:
- Proven track record of managing service networks.
- Methodical with strong communication skills to create mid-level to high level reports.
- Strong foundational leadership skills to mentor and motivate big groups.
- Resilient and agile in dealing with changing business landscape
Job Responsibilities:
- Achieving fastest resolution for customers and eliminate long-term pending. Managing Direct Service Centers, developing to be Haier’s branded and model service center.
- Accrediting, maintaining, and expanding authorized service centers to ensure 100% target coverage for the Philippines.
- Managing the output, productivity, performance, motivation for all staff and personnel deployed under Service Network team. This includes identifying skill gaps, initiating training needed, and executing coaching / mentoring plans.
- Collaborating with cross-functional teams to drive service network improvements and initiatives.
- Building and maintaining relationships with ASCs, dealers and other related service partners.
- Analyzing and reporting on service network performance, identifying opportunities for improvements and making recommendation to senior management.
- Stay updated on industry trends and best practices to continuously improve our service network capabilities.
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