Degree in Computer Science, Information Technology or related field with
equivalent work experience.
QUALIFICATIONS & EXPERIENCE:
years of relevant experience in Service Desk function.
years experience as a Manager
implementing service improvement processes in response to performance metrics
or service level agreements (SLAs)
with Commercial ITSM software suites for performing duties and responsibilities
such as Incident Management, Problem Management, Request Management, Knowledge
Management, Service Level Management, Reports and Dashboards. Advance knowledge
of using ServiceNow and Splunk is an advantage.
qualifications is an advantage, i.e Modern Desktop, Enterprise
Administrator, Officer365, MCSA, MCSE, ITIL.
knowledge of Domain Controllers, Active Directory, Access rights, Domain
Groups, and Group policies.
knowledge of Networking, Concept of Mac Address, Switches, Routers, Wi-fi
Applicants, VLAN, routing and VPN. Knowledge of Cisco AnyConnect configuration
is an advantage.
to work on shifting schedule and holidays.