Position Details: Service Desk Manager

Location: BGC, Taguig
Openings: 1
Salary Range: 120,000



Bachelor's Degree in Computer Science, Information Technology or related field with equivalent work experience.


6+ years of relevant experience in Service Desk function.
4+ years experience as a Manager
Experience implementing service improvement processes in response to performance metrics or service level agreements (SLAs)
Experience with Commercial ITSM software suites for performing duties and responsibilities such as Incident Management, Problem Management, Request Management, Knowledge Management, Service Level Management, Reports and Dashboards. Advance knowledge of using ServiceNow and Splunk is an advantage.
Formal qualifications is an advantage, i.e Modern Desktop, Enterprise Administrator, Officer365, MCSA, MCSE, ITIL.
Advance knowledge of Domain Controllers, Active Directory, Access rights, Domain Groups, and Group policies.
Basic knowledge of Networking, Concept of Mac Address, Switches, Routers, Wi-fi Applicants, VLAN, routing and VPN. Knowledge of Cisco AnyConnect configuration is an advantage.
Amenable to work on shifting schedule and holidays. 

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