Position Details: Workforce Planner

Location: BGC, Taguig City
Openings: 1
Salary Range:



College graduate is a plus



Prior experience in a BPO or Shared Service Centre
At least 3 years of experience on Real-Time Monitoring, Reporting and Planning
Solid background on WFM policies and procedures
WFM platforms, i.e Aspect, Avaya CMS, IEX, etc.
Solid Scheduling background
Mid to advance MS Excel skills, i.e Macro programming, VBA functions, etc.
MS Visio background for flowcharts and program schemas
Bsic to advance knowledge on contact center KPI's, i.e. SLA, Abandonment, PCA, etc.
Data mining skills

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